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Return policy

Conditions

Real Nutrition Shop allows returns up to 30 days after purchase, according to the criteria below;

Damaged items, wrong taste / color / size received;

  • You received the product with damage or, you did not get the taste / color / size you ordered
         => full refund of the purchase amount within 5 business days after return

Food & drinks;

  • The product has not been opened or damaged (by your action) and will be returned in its original packaging
    for example: the article does not look the way you expected, or the wrong taste has been ordered / delivered
         => full refund of the purchase amount within 5 business days after return

  • The main packaging was opened, but the wrapping around 1 or more articles is still intact.
    for example: you have ordered a box of protein bars and only ate 1 bar, you can still return the box with the other protein bars
         => the refund will be settled according to how many individual items are returned. The agreed amount for the return will be paid within 5 working days after return.

  • The article was opened and used.
    for example: you have opened a jar of food supplements to taste, but the taste is not what you wanted
         => unfortunately we cannot provide a refund for this

Clothing & accessories;

  • The product has not been opened or damaged (by your action) and will be returned in its original packaging
    for example: the article does not look the way you expected, or the wrong colour/size has been ordered / delivered
         => full refund of the purchase amount within 5 business days after return

  • The item was opened. But will be returned in original packaging with all labels attached.
    for example: you opened the item to fit, but the size is not correct
         => full refund of the purchase amount within 5 business days after return

  • The item was opened and used.
    for example: you have never worn the article but left it in a fragrant room
              (for example perfume or smoke)
    for example: you have never worn it but products have been spilled on it
              (regardless of whether you have washed it again)
    for example: you have worn the item once in the gym or for a photo shoot
         => Unfortunately we cannot provide a refund for this

Exceptions;

  • If you wish to return an item for another reason, we will be happy to listen to your case and try to find a solution for you.

 

Procedure

The sooner you contact us to return an item, the easier we can accept it. That is why we recommend that you check whether all items as soon as you receive your order; are all items delivered correctly and/or does any item have defects.

Observation;

  • If you notice a problem, please contact us as soon as possible. You can save time by providing us with the following information right away;
      - order number (or order date).
      - photo or clear description of your determination.
      - bank account number for the refund.

Returning;

  • We will then contact you about your return.
    In addition, we will explain how you can return the item, how much you will get back from us and who will bear the costs for the return.

Refund;

  • We will pay the agreed amount (cfr confirmation email on your return notification) to your account within 5 working days.
  • The costs for the return are borne by;
    - Real Nutrition Shop, if you received a defective or broken item.
    - Real Nutrition Shop, if you did not receive the item you ordered.
    - you as a customer, for any other reasons of return.

 

If you want further information, or if you want to report a return, this is possible;

=> by email to [email protected]

=> via our contact form

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Free returns

Within 30 days

Free samples and/or goodies

With every order over € 35,-

Doping free

Guarantee for all products

 

 

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